FAQ and Help Center

When will my order be shipped?

Handmade Jewelry

  • All LA Findings Jewelry styles are carefully handmade in our Los Angeles Studio.  Since each piece is made to order, we kindly ask that you allow 3-5 business days.  If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request.
  • If your order has been placed during the weekend or holiday it will begin processing the following business day. You will be notified via email with a tracking number after your order has been shipped. 

Jewelry Findings

  • If you place your order before the cut off time on a regular business day (Monday through Friday), your order will begin processing that day, and it will be shipped the following business day.
  • If you place an order on a holiday, Saturday or Sunday, or after the cut off on a regular business day, your order will begin processing the following business day, and it will be shipped the next following business day.

Is it safe to use my credit card?

Shopping at is safe. We use a SSL encryption technology. This technology ensures that your personal information is protected from outside parties when transmitted from your computer to the server.

How do I know my order has been shipped?

You will receive a tracking confirmation email from us once your order has shipped, You may check your SPAM folder as emails have the tendency to be re-directed there.

Can I cancel my order or change my shipping address after placing the order?

You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped, please contact us directly at with your order number in the subject line. 

Pricing Errors and Corrections

We occasionally display incorrect prices as a result of computer error. If this happens for an item in your order, we will notify you about the mistake as soon as possible. If the price is only slightly different than the true price, we will normally accept the price obtained at checkout, but we reserve the right to not honor orders if the prices quoted are radically incorrect.