Frequently Asked Questions

Find answers to common questions about LA FINDINGS jewelry findings, gold components, jewelry mountings, ordering, wholesale purchases, shipping, returns, and finished jewelry. If you need help choosing a component, please contact our team.

Products & Jewelry Findings

What are jewelry findings?

Jewelry findings are the components used to connect, secure, assemble, and finish jewelry. Examples include clasps, jump rings, pendant bails, ear wires, earring backs, end caps, head pins, beads, and mountings.

What types of jewelry findings does LA FINDINGS sell?

We offer a range of jewelry-making components, including gold clasps, jump rings, bails and enhancers, earring findings, beads, end caps, and jewelry mountings. Browse our clasps, bails and enhancers, and mountings to explore available styles.

Do you sell 14K and 18K gold jewelry findings?

Yes. We offer selected jewelry findings in 14K and 18K gold. Availability varies by item, so check each product page for the listed karat, dimensions, and specifications.

What gold colors are available?

Depending on the item, options may include yellow gold, white gold, and rose gold. Available colors are shown on the individual product page.

Are all gold findings solid gold?

Materials vary by product. Please review the product title, description, and specifications to confirm whether an item is solid gold, gold filled, sterling silver, platinum, or another material before ordering.

How do I choose the correct jump ring size?

Check the inside diameter, outside diameter, and wire thickness (gauge), and make sure the ring fits the components you are connecting. For pieces that will carry more weight, consider the design and required strength rather than size alone. If you are unsure, ask a professional jeweler to help verify the fit.

How do I choose the right jewelry clasp?

Consider the jewelry's weight, chain or cord thickness, intended use, and ease of opening and closing. Compare the clasp dimensions and specifications with your design before ordering.

How do I choose a pendant bail?

Check the pendant's thickness and attachment point, as well as the bail's opening and the chain thickness. Review the product measurements to make sure the pendant and chain can fit securely.

Do you sell gemstone and diamond mountings?

We offer selected mountings and settings for gemstones and diamonds. Confirm the stone measurements and the setting's stated size before ordering. Stone setting should be performed by a qualified jeweler.

Will a setting listed for an 8 mm stone fit every 8 mm stone?

Not necessarily. Actual stone measurements, shape, cut, and setting tolerances can affect fit. Have a professional jeweler verify compatibility before setting the stone.

Orders & Wholesale

How do I place an order?

Choose a product, select any available options, add the quantity to your cart, and complete checkout. Review the selected material, size, color, and other specifications before submitting your order.

Do you offer wholesale pricing or quantity discounts?

We serve jewelry makers and professional buyers, and quantity discounts may be available for qualifying orders. Discounts depend on the products and quantities. Please contact us with the items and quantities you need so we can confirm current pricing.

Can I order multiple quantities of an item?

Yes, subject to the available inventory and any quantity limits shown on the product page. Contact us if you need a larger quantity than the website currently allows.

Do you accept custom or special orders?

Some items may be available by special or custom order. Contact us before purchasing to confirm specifications, production time, price, and applicable return or exchange restrictions.

Can I change or cancel an order after placing it?

Contact us as soon as possible. We will try to help if the order has not yet been processed or shipped, but changes and cancellations cannot be guaranteed once processing has begun.

Shipping & Tracking

How quickly do jewelry findings ship?

In-stock jewelry findings generally ship the next business day. Orders placed on weekends, holidays, or after the applicable cutoff may take longer to process. Shipping time is separate from carrier transit time.

How quickly does finished jewelry ship?

Finished jewelry generally ships within 3–5 business days, depending on the item and order. Handmade, custom, or special-order items may require additional time; check the product page for details.

When will my order arrive?

Delivery time depends on the shipping method, destination, carrier, and when the order ships. Processing estimates are not guaranteed delivery dates. Review the shipping options shown at checkout.

Do you ship internationally?

Available destinations and shipping options are shown at checkout. Availability may vary by destination.

How can I track my order?

Tracking information is provided with your shipping confirmation when available. Check the carrier's tracking page for the latest delivery updates.

Is shipping free?

Free U.S. shipping is advertised on orders over $149.99. Review the shipping terms and options at checkout to confirm eligibility for your order.

Returns, Exchanges & Refunds

What is the return policy for jewelry findings?

Eligible jewelry findings may be returned within 30 days, subject to the applicable return conditions. Unless the listing or return terms state otherwise, customers are responsible for return shipping. Contact us before sending an item back to receive return instructions.

What is the return policy for lab-grown diamond jewelry?

For eligible lab-grown diamond jewelry, the return package must be shipped within 10 days of delivery. Items must be unworn, undamaged, and returned in their original condition with the original packaging, tags, and IGI certificate where supplied. Please contact us before shipping the return so we can confirm eligibility and provide instructions.

Are custom or personalized jewelry items returnable?

Custom, personalized, engraved, resized, and special-order jewelry is final sale and cannot be returned or exchanged, subject to any rights that cannot be excluded by law. Please confirm specifications and sizing before ordering.

Who pays return shipping?

Customers are responsible for return shipping unless the applicable product listing or written return instructions expressly state otherwise. Contact us before shipping an item back.

How do I start a return?

Contact us before shipping an item back and include your order number, product name, and reason for the return. Wait for return instructions so your return can be handled correctly.

When will I receive my refund?

Eligible refunds are processed after the returned item is received and inspected, in accordance with the applicable return terms. The time for funds to appear in your account can also depend on your payment provider.

Professional Jewelry Making & Support

Are LA FINDINGS products suitable for professional jewelers?

Our products serve jewelry makers, designers, manufacturers, repair professionals, retailers, and other jewelry buyers. Check each listing for material, dimensions, and other technical specifications relevant to your project.

Where is LA FINDINGS located?

LA FINDINGS is based in Los Angeles, California, and has served customers online since 2014.

How can I find the right component for my project?

Identify the material, dimensions, weight requirements, and connection method for your project, then compare those needs with the product specifications. You can browse our clasps and mountings, or contact us with the product link and measurements for help.

Need More Help?

If you cannot find your answer here, contact LA FINDINGS and include the product name or link, relevant measurements, and your order number if your question is about an existing order. We will be happy to help.